About payment
Payment method
credit card
VISA, MASTER, JCB, AMERICAN EXPRESS, DINERS
Cash on delivery Please pay the fee when the item arrives.
* Cash and credit cards are accepted.
Regarding delivery
Delivery company
Products will be delivered in Japan
We will ship by Yamato Transport, Sagawa Express, Seino Transportation, Eco Delivery.
※You can not specify the delivery company.
* We do not ship products that are closed at the sales office.
As for overseas shipment, we use DHL or OCS.
We will ship out by freight and duty tax-collect(should be paid by importer).
Specify delivery date
If you want to specify the delivery date, please fill in the "Remarks" column during the purchase procedure.
* Delivery date can be specified within 7 days of ordering.
Unless otherwise specified, we will arrange for delivery in the "shortest day".
* Delivery time cannot be specified.
* It may take longer than usual to reach Hokkaido, Kyushu, Okinawa, other remote islands and remote areas. Please note that.
* If you are absent on the day of delivery, the delivery company will leave a notice of absence and bring the item back.
We apologize for the inconvenience, but please contact the contact information provided on the out-of-office notice and instruct us to redeliver it.
Shipping
The shipping fee for each order is 770 yen (tax included), which is uniform throughout Japan.
(Free shipping for purchases of 10,000 yen or more.)
* Okinawa and remote islands will be charged a flat rate of 1,100 yen (tax included).
Cash on delivery fee
If you use cash on delivery, you will be charged the following fees for each order according to the amount.
・ Less than 10,000 yen 330 yen (tax included)
・ 10,000 yen or more uniformly 440 yen (tax included)
* Revised on October 1, 2019
Cancellation / return / exchange of orders
Cancel your order
Orders cannot be canceled once the item has been shipped.
Thank you for your understanding.
Returns / Exchanges
We pay close attention to the quality of our products, but in the unlikely event that the following accident occurs during delivery,
We will handle returns and exchanges at our expense.
・ When the product is damaged / dirty ・ When a product different from the one you ordered is delivered
For the above reasons, if you wish to return or exchange the item, please contact the following within 3 days after the item arrives.
We will contact you by email or phone to the contact information you received when ordering.
We apologize for the inconvenience, but please keep the product in the original packaging when it was delivered.
However, if the item cannot be exchanged due to sold out, the product price and shipping fee will be refunded. In addition, we will refund the cash on delivery fee for customers who settled by cash on delivery.
contact information
Phone number: 03-6804-8218 (Weekdays 12: 00-20: 00)
Email address: ffm-shop @ busters.co.jp
〒153-0041
4-7-8 Komaba, Meguro-ku, Tokyo 1F
FFM shop
Please note that FFM shop cannot accept returns or exchanges of products due to customer's convenience.
Also, please note that we cannot accept returns or exchanges in the following cases.
・ Products that have been delivered for more than 7 days ・ Products that have been used by the customer ・ Products that have been damaged or soiled by the customer ・ Products that have been processed or repaired by the customer ・ Accessories such as product boxes, tags, and manuals If it is soiled, damaged or lost
All the products handled in our shop have cleared the quality standards of the manufacturer and also meet the inspection standards of domestic authorized distributors.
We do business with the understanding that small scratches and blurs, dents and black spots on the material that are unavoidably generated during manufacturing are non-defective products, so we cannot accept returns or exchanges for those reasons in advance. note that.